Q: What If I Occur a Problem?

Luxton is committed to the excellence of our products and providing first-class customer service with unbeatable value.

A very responsive after-sales department is available to help you with any queries after your purchase. Most issues are resolved within 24 business hours.

Q: What Are My Warranty Terms and Conditions?

Luxton is committed to honouring its obligations by law and providing you with an appropriate remedy. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A major problem is when the item:

1. has a problem that would have stopped you from buying the item if you had known about it;
2. is unsafe;
3. is significantly different from the sample or description;
4. does not do what we said it would, or what you asked for and cannot be easily fixed.

If the problem is not major, we will either replace the item or refund it within a reasonable timeframe. 

Proof of purchase will be required and we may need to assess the product to determine whether or not you are entitled to a refund or replacement.