Returns

LUXTON RETURNS POLICY

Make your Luxton purchase with the utmost peace of mind.

All purchases from Luxton are backed by our 14 Day Money Back Guarantee.

To receive a full refund for change of mind, you must ensure that your product is:

 

  • In its original packaging and unopened
  • In a saleable condition
  • Item/s must not be washed or used

 


 

 

ONLINE RETURNS POLICY | TERMS AND CONDITIONS

To be eligible for a refund, you must return your unopened order in its original packaging within the 14 Day Money Back Guarantee period.

In the case that the item has been opened but is still in its original condition, you will be issued a store credit to the value of that item in lieu of a refund.

The 14 Day Money Back Guarantee will commence from the date you receive your product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.

Delivery charges will not be refunded.

 

 


 

INSTORE RETURNS POLICY | TERMS AND CONDITIONS

 

Luxton is willing to offer a refund or replacement for change of mind with the following conditions;

 

1. Item/s must be returned with all packaging materials.
2. Item/s must be in saleable condition.
3. Item/s must not be used or washed.
4. The receipt or proof of purchase must be presented.
5. The action must take place within 30 days of the dated receipt or proof of purchase.

 


WHAT IF MY ITEM IS FAULTY?

Luxton is committed to honouring its obligations at law and providing you with an appropriate remedy.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.